Service Desk Supervisor
Are you a passionate IT leader ready to drive excellence in end-user support? At Uprite Services, we help businesses and municipalities stay productive, secure, and confident with their technology. As a Service Desk Supervisor, you’ll lead our Houston Service Team, ensuring top-tier client support while fostering a culture of growth and collaboration.
Why Join Uprite?
Award-Winning MSP: Recognized on the CRN 2025 Managed Service Provider 500 list in The MSP Pioneer 250 category.
People-First Culture: Rooted in humility, unity, passion, servanthood, and thankfulness—we believe in making a meaningful impact.
Career Growth: Lead a high-performing team with opportunities for advancement in a growing company.
What You’ll Do:
Oversee the Houston Service Team, providing coaching, approvals, and training to ensure excellent client support.
Review and manage service tickets, ensuring best practices are followed for efficient resolution.
Provide technical expertise in Microsoft 365, networking, firewalls, Windows servers, and business applications.
Drive continuous improvement by analyzing service trends and implementing proactive solutions.
Maintain strong client relationships by ensuring a seamless IT experience for businesses and municipalities.
Collaborate with vendors and internal teams to resolve escalated IT issues.
What We’re Looking For:
6+ years of IT experience, including 4+ years in end-user support.
Strong leadership skills with experience managing a service team.
Expertise in Microsoft 365, Windows Server, networking, and firewalls.
Excellent communication and customer service abilities.
A problem-solver who thrives in a fast-paced environment and embraces continuous improvement.
Perks & Benefits:
Competitive salary + performance incentives
Comprehensive benefits package
Growth and development opportunities in a leading MSP
A collaborative, values-driven work environment
Ready to Lead?
Join Uprite Services and help businesses thrive with cutting-edge IT solutions. Apply today!