System Support Analyst
System Support Analyst (Remote/On-Site Hybrid – Texas Based)
Location: Houston
Department: Service Desk
Reports To: Service Manager
Are you an End User Support guru who thrives in a fast-paced, team-oriented environment?
At Uprite Services, we’re looking for a System Support Analyst to join our award-winning team. This role is ideal for a tech-savvy professional who enjoys solving problems, supporting end users, and delivering exceptional service remotely and occasionally onsite.
Who We Are
Uprite is a trusted technology partner, providing managed IT, cybersecurity, cloud, and phone solutions to growing businesses across Texas. Our team is built on high performance and a values-driven culture called The Uprite Way, which guides how we serve clients and support one another every day.
Learn more at www.uprite.com
About the Role
As a System Support Analyst, you’ll be a vital part of the Service Team, delivering support across:
Remote End User Support (MS365, Outlook, business apps, spam filtering, etc.)
Hardware Setup & Troubleshooting
Light Server & Network Administration
Client Documentation & Knowledgebase Management
You’ll handle advanced desktop and software support, collaborate with vendors, and ensure accurate ticket documentation. This is a client-facing role with a high emphasis on communication, problem-solving, and proactive service delivery. On-call rotation is required.
Key Responsibilities
End User Support (60%)
Provide support via phone, email, and remote tools for Microsoft 365, Outlook, spam filtering, and business applications
Manage Microsoft 365 administration (licensing, applications, Azure)
Troubleshoot user technical issues and update tickets until resolution
Escalate issues appropriately and engage with vendors as needed
Hardware Support (20%)
Provision and image PCs for new users or refreshes
Resolve printing and peripheral issues
Install and configure hardware/software and assist with replacements
Server & Network Support (10%)
Manage Active Directory and NTFS permissions
Apply and manage Group Policy settings
Assist with basic server and firewall troubleshooting
Documentation & Admin (10%)
Maintain client documentation (configs, passwords, approvals)
Update internal processes and participate in knowledge sharing
Accurately track time and ticket work
Mentor L1 Analysts and participate in team meetings
What You Bring to the Table
Skills & Abilities
Strong communication and customer service focus
Solid troubleshooting and root cause analysis abilities
Team-oriented with a high standard for quality and follow-through
Familiar with VPNs, remote access, Hyper-V/VMware, and Microsoft 365
Comfortable working with Windows Desktop/Server environments and basic networking
Requirements
Associate’s degree in IT or equivalent experience
2+ years of experience in IT support or a related field
Valid Texas driver’s license and insurance
Ability to occasionally travel to client sites as needed
What We Offer
We believe our team is our greatest asset. That's why we offer a comprehensive benefits package including:
Medical, Dental, and Vision Insurance
Short & Long-Term Disability
401(k) with Company Match
Paid Vacation & Holidays
Professional Growth & Career Development Opportunities
Equal Opportunity Employer
Uprite Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to support clients and grow your IT career with a high-performing team?
Apply today and bring your talent to The Uprite Way.